Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products aremade-to-orderso we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Hence, please allow the 20% difference between advertised images and the actual item you received.
We process orders onbusiness dayswhich are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 10 – 15 business days(in regular seasons) or more depends on holiday seasons.
Shipping Time: (Shipping time varies by location. These are our estimates)